Customer Agreement
NEXT LEVEL DEFI
Customer Service Agreement
This Customer Service Agreement (the "Agreement") is entered into between Acosta Enterprises Corp., a New York corporation doing business as Next Level DeFi ("Company," "we," "us," or "our"), and the individual or entity identified in the signature block below ("Client," "you," or "your"). By submitting payment, signing electronically, or accessing the program materials, you agree to be bound by this Agreement.
1. Services
Company offers self-directed DeFi education and coaching programs (collectively, the "Program"), which may include one or more of the following tiers:
Next Level DeFi Standard ($2,997)
Next Level DeFi Elite ($4,997)
The Program includes recorded training content, written materials, group community access, and where specified, one-on-one Zoom coaching sessions with the founder or an authorized coach. The exact deliverables, session count, and access period are described on the checkout page for the tier purchased and are incorporated into this Agreement by reference.
2. No Financial, Investment, Tax, or Legal Advice
THE PROGRAM IS EDUCATIONAL ONLY. Company is not a registered investment advisor, broker-dealer, financial planner, tax advisor, or attorney. Nothing provided in the Program constitutes financial, investment, tax, legal, or accounting advice. All examples, walkthroughs, strategies, yield figures, and case studies are for illustrative and educational purposes only.
You are solely responsible for your own financial decisions. You should consult with licensed professionals before making any investment, tax, or legal decisions based on information presented in the Program.
3. Cryptocurrency and DeFi Risk Disclosure
You acknowledge and accept that decentralized finance ("DeFi"), cryptocurrency, and on-chain yield strategies involve substantial risk, including but not limited to:
Total or partial loss of capital due to market volatility
Smart contract exploits, hacks, and protocol failures
Impermanent loss in liquidity provider positions
Loss of access due to lost private keys or seed phrases
Regulatory changes affecting protocol access or tax treatment
Stablecoin de-peg events and bridge failures
Phishing, scams, and wallet drainers
You acknowledge that past performance of any protocol, yield strategy, or example shown in the Program is not indicative of future results. Yields shown are variable and can change or go to zero without notice. You are responsible for the security of your own wallets, devices, and credentials. Company does not custody, manage, or have access to your funds at any time.
4. Payment Terms
Pricing is as listed on the checkout page at the time of purchase. Payment may be made in full or via approved installment plans where offered. We accept the following payment methods:
Visa, Mastercard, American Express, and Discover credit and debit cards
Other payment methods as offered at checkout
By providing payment information, you authorize Company and its payment processor (Authorize.Net) to charge the agreed amount. For installment plans, you authorize Company to charge each scheduled installment to the payment method on file until the balance is paid in full. Failed or declined payments may be re-attempted, and any past-due balance may incur a $35 late fee per occurrence and may result in suspension of Program access until cured.
5. Refund Policy
DUE TO THE IMMEDIATE-ACCESS NATURE OF THE DIGITAL CONTENT AND THE PERSONALIZED ONE-ON-ONE COACHING PROVIDED, ALL SALES ARE FINAL EXCEPT AS EXPRESSLY STATED BELOW.
5.1 Conditional 14-Day Refund
Client may request a full refund of the program fee within fourteen (14) calendar days of the original purchase date, provided ALL of the following conditions are met:
Client has not completed the one-on-one wallet setup and yield position session with Company
Client has not downloaded, copied, or accessed more than 20% of the Program training content
Client submits the refund request in writing to the contact email listed in Section 14
Client provides a good-faith reason for the refund and confirms they have made a reasonable effort to engage with the Program
5.2 Non-Refundable Circumstances
After the 14-day window, after the one-on-one onboarding session has occurred, or after more than 20% of the content has been consumed, all payments are non-refundable. Bonuses, third-party software access, and one-time setup fees are non-refundable at any time.
5.3 Chargebacks
Client agrees to contact Company directly before initiating any credit card chargeback or payment dispute. Filing a chargeback without first attempting in good faith to resolve the matter with Company constitutes a material breach of this Agreement and may result in collection action for the disputed amount plus reasonable fees.
6. Client Responsibilities
You agree to:
Provide accurate and complete information at signup and at all times during the Program
Be of legal age (18+) and legally permitted to enter into this Agreement in your jurisdiction
Show up to scheduled coaching calls on time and prepared, or reschedule with at least 24 hours notice
Take full responsibility for the security of your own wallets, seed phrases, hardware devices, and accounts
Independently verify any protocol, smart contract, or third-party tool before using your own funds
Comply with all applicable laws, including securities, tax, and anti-money-laundering laws in your jurisdiction
7. Intellectual Property and License
All Program materials, including videos, documents, frameworks, templates, recordings, and proprietary methodologies, are the exclusive property of Company and are protected by U.S. and international copyright and intellectual property laws. Upon payment, Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Program materials solely for your own personal educational use.
You may not: (a) copy, reproduce, distribute, publish, or publicly display the Program materials; (b) resell, sublicense, rent, lease, or share access with any third party; (c) create derivative works based on the Program; or (d) use the Program materials to build a competing coaching, training, or educational product. Violation of this section is a material breach of this Agreement and may result in immediate termination of access without refund.
8. Confidentiality
During and after the Program, both parties agree to keep confidential any non-public information shared in coaching calls, group communities, or private channels, including but not limited to personal financial information, specific strategies discussed, and the identities of other Program participants. This obligation survives termination of this Agreement.
9. Use of Testimonials and Likeness
If Client voluntarily provides a testimonial, case study, video review, or written feedback to Company, Client grants Company a perpetual, royalty-free, worldwide license to use, reproduce, and display such content in marketing materials, including with Client's first name and last initial. Client may revoke this license at any time by written request, and Company will remove the testimonial from active marketing materials within a reasonable time.
10. Disclaimer of Warranties
THE PROGRAM IS PROVIDED "AS IS" AND "AS AVAILABLE." COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. COMPANY DOES NOT WARRANT OR GUARANTEE ANY SPECIFIC FINANCIAL OUTCOME, YIELD, RETURN, OR RESULT FROM PARTICIPATION IN THE PROGRAM. CLIENT'S RESULTS DEPEND ON CLIENT'S OWN EFFORT, RISK TOLERANCE, CAPITAL, MARKET CONDITIONS, AND MANY OTHER FACTORS OUTSIDE COMPANY'S CONTROL.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE PROGRAM SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY CLIENT TO COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT SHALL COMPANY BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR LOST CRYPTOCURRENCY OR DIGITAL ASSETS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
12. Indemnification
Client agrees to indemnify, defend, and hold harmless Company, its officers, employees, contractors, coaches, and affiliates from any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of: (a) Client's use or misuse of the Program; (b) Client's investment, trading, or DeFi activity; (c) Client's breach of this Agreement; or (d) Client's violation of any law or third-party right.
13. Governing Law and Dispute Resolution
This Agreement shall be governed by the laws of the State of New York, United States, without regard to its conflict of laws principles. Any dispute arising out of or relating to this Agreement shall first be addressed through good-faith direct negotiation between the parties for at least thirty (30) days. If unresolved, the dispute shall be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with arbitration to take place in Brooklyn, NY. Each party waives any right to a jury trial or to participate in a class action.
14. Contact Information and Notice
All notices, refund requests, and other communications under this Agreement should be sent to:
Next Level DeFi
Acosta Enterprises Corp.
2925 West 5th St. 15B
Brooklyn, NY 11224
Email: [email protected]
Phone: +1 978-778-3078
Website: https://www.nextleveldefi.com
15. General Provisions
15.1 Entire Agreement
This Agreement, together with the checkout page terms and any addenda, constitutes the entire agreement between the parties and supersedes all prior agreements, representations, and understandings, written or oral, regarding the subject matter hereof.
15.2 Severability
If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.3 No Waiver
Failure by Company to enforce any provision of this Agreement shall not constitute a waiver of that provision or any other provision.
15.4 Assignment
Client may not assign this Agreement without Company's prior written consent. Company may assign this Agreement to any successor entity.
15.5 Electronic Signature
The parties agree that electronic signatures, including checkout-page acceptance, click-through acceptance, and typed names in the signature block below, shall have the same legal effect as handwritten signatures.
16. Client Acknowledgment
BY SIGNING BELOW OR COMPLETING CHECKOUT, CLIENT ACKNOWLEDGES THAT CLIENT HAS:
Read this Agreement in its entirety
Had the opportunity to consult with legal, financial, and tax advisors before signing
Understood the risks of cryptocurrency and DeFi described in Section 3
Understood the refund policy in Section 5
Understood that the Program is educational only and does not constitute financial, investment, tax, or legal advice
Voluntarily entered into this Agreement
Signatures
CLIENT
Printed Name: ____________________________________________
Signature: ____________________________________________
Date: ____________________________________________
Email: ____________________________________________
Program Tier (Standard / Elite): ____________________________________________
COMPANY
Next Level DeFi
Authorized Signature: ____________________________________________
Printed Name and Title: ____________________________________________
Date: ____________________________________________
We accept: Visa • Mastercard • American Express • Discover
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